WARRANTY STATEMENT
9.1 Tsurumi Australia Pty Ltd (“TSURUMI”) warrants that all Goods will, from the date of shipment, be free from defects in workmanship and materials under normal use and service for a period of one (1) year provided that:
9.1.1 Tsurumi is notified, by email to the address specified in clause 9.6, immediately upon discovery of such defect, which notice shall contain a detailed description of the defect;
9.1.2 The Goods are returned to Tsurumi at the address at clause 9.6 (unless otherwise advised by Tsurumi), freight prepaid (including transport insurance costs);
9.1.3 Tsurumi, acting reasonably, is satisfied upon examination that the claimed defect exists and was not caused by accident, misuse, neglect, alteration, improper use, improper repair, improper testing, lightning, power surges, fire, flood or earthquake or any other cause not attributable to Tsurumi; and
9.1.4 Tsurumi will, at its discretion, have a reasonable time within which to make repairs, to replace the Goods found to be defective, or to credit the Applicant’s account.
9.2 If any Goods returned to Tsurumi are found to be defective by reason of a cause attributable to Tsurumi, Tsurumi will refund or apply a credit to the Applicant’s account for the reasonable freight charges incurred by the Applicant in returning the Goods pursuant to clause 9.1.2.
9.3 Tsurumi will return Goods repaired or replaced under warranty freight prepaid to the Applicant.
9.4 The warranty contained in this clause 9 is in addition to the Applicant’s rights and remedies at law (“Statutory Rights”), including under the Australian Consumer Law (ACL).
9.5 If you are a “consumer” under the ACL, the following notice applies to you:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9.6 Tsurumi’s details for the making of warranty claims are:
Tsurumi Australia Pty Ltd ACN 632 173 650
Telephone Number: 1300 917 915
Address: Unit 8/175 Campbell Street Belmont, Western Australia 6104
Email Address: [email protected]
