Overview
In America an end user faced major performance issues with its wastewater pumping system. The pumps, originally purchased from another supplier, were failing to meet operational requirements, and attempts to contact the supplier for support were unsuccessful. Seeking a dependable solution and company, the end user turned to one of Tsurumi America’s resellers for expert assistance.
The reseller’s technical team promptly mobilised to assess the site and evaluate the problem. After a thorough on-site inspection and performance review, engineers discovered that the existing submersible pumps were both misapplied and undersized for the actual system conditions. The original engineering specifications contained discharge head miscalculations, preventing the pumps from generating enough pressure to move water through the network effectively.
Using field verification and a laser-based elevation measurement, Tsurumi’s engineers calculated the accurate total dynamic head of the system, accounting for every change in pipe elevation, elbows, valves, and fittings. With reliable system data in hand, the reseller’s team was able to design a properly matched solution built around the Tsurumi C Series Cutter Pump.
The sewage and wastewater C Series submersible cutter pump provided the required hydraulic performance without the need to modify or replace the existing control panel — a key advantage for the customer, who had already invested in new electrical components. The pump’s integrated cutter mechanism also delivered superior solids-handling capability, preventing clogging and improving long-term reliability.
Installation was straightforward. Tsurumi’s flange adapters allowed the new pumps to connect seamlessly to the existing guide rail system, avoiding costly construction or redesign work. Because all necessary components were available from stock, the upgraded system was running quickly and efficiently.
This project highlights Tsurumi’s commitment to engineering precision, responsive service, and long-term performance. By applying accurate system analysis and high-quality equipment, Tsurumi America provided a reliable, energy-efficient, and low-maintenance pumping solution—restoring confidence and operational stability for the customer.
Just like Tsurumi America, Tsurumi Australia supports customers across diverse industries with expert guidance and proven solutions. Our team can help you select the right pump for your specific application, ensuring optimal performance, efficiency, and reliability. From troubleshooting existing systems to specifying new installations, Tsurumi Australia provides the same commitment to quality and service that defines Tsurumi worldwide. Contact us for assistance with your pumping issues.