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About Tsurumi Australia
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Online Purchases
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Warranty Claim Request
Order Details
Customer Name / Contact Person
(Required)
First
Last
Company Name (if applicable)
Phone
(Required)
Email
(Required)
Invoice Number
(Required)
Purchased From
(Required)
Purchased Date
(Required)
DD slash MM slash YYYY
Date of installation
(Required)
DD slash MM slash YYYY
Date of problem/failure
(Required)
DD slash MM slash YYYY
Pump Details
Model Number (eg LSC1.4S-53)
(Required)
Serial Number
(Required)
Pump modified before installation
No
Yes
Detail
(Required)
Operational Details
Operating head (in metres)
(Required)
Please enter a number greater than or equal to
0
.
Operating Capacity/Flow Rate
(Required)
Please enter a number greater than or equal to
0
.
Metric
(Required)
Choose
l/sec
l/min
m3/min
Days Operated
Hours per day
Months
Type of liquid
Potable
Dirty Water
Sand carrying water (slurry)
Chemicals
Seawater
Wastewater
Other
Please provide detail
(Required)
Temperature of liquid
(Required)
0-40 deg
40-60 deg
60-80 deg
Over 81 deg
SG (Specific Gravity)
Power source
(Required)
Single-phase Mains Power
Three-phase Mains Power
Generator
Extended cable length (if applicable)
Control panel used?
(Required)
Yes
No
Did the motor protector work
(Required)
Yes
No
Unsure
Any insulation drop when the pump stopped?
(Required)
Yes
No
Unsure
Pump Issue Details
Anything wrong visually (eg Head cover, body, impeller, cable)?
(Required)
Yes
No
Detail
Any other similar pumps installed at site?
(Required)
Yes
No
Quantity
Model Names
Description of failure
(Required)
Presumed cause of failure
(Required)
Please upload two or more photos (eg area of visible damage, view of whole pump, view of area 3m from pump, view of liquid/material, view of location, view of pipework connections)
(Required)
Drop files here or
Select files
Max. file size: 128 MB, Max. files: 5.
Customer declaration
Terms & Conditions
(Required)
I declare the above information is true and correct, and accept Tsurumi Pump’s
Terms & Conditions.
